As part of maintaining our expertise in the industry, at Lighthouse we’re constantly scouring the market on industry trends and reviewing any associated successes and failures. The intent is to not only stay ahead of the market from a technological point of view, but also to allow us to share these findings with our customers so we can all benefit from these insights. Our whitepapers are just one way we can share these findings with you. We hope you find them as interesting to read as they have been to research.
Is Your Agency Serious About Problem Solving?
Regulatory agencies have traditionally focused on developing their functional competencies in order to improve the agency’s performance. More recently agencies have recognized that they also need to improve the business processes that cross organisational boundaries. However a third area of organizational competence regularly neglected by regulatory agencies worldwide is the development of the agency’s capacity to address emerging problems and control risks that cannot be addressed by improvements to functional expertise and business processes.
In this white paper we discuss the importance of taking a balanced approach to performance measurement that includes your agency’s problem solving competency as well as measures of functional and business process competency.
You can download the whitepaper here.
Measuring Competency and Capability
Regulatory agencies have traditionally focused on developing their functional competencies in order to improve the agency’s performance. More recently agencies have recognized that they also need to improve the business processes that cross organisational boundaries. However a third area of organizational competence regularly neglected by regulatory agencies worldwide is the development of the agency’s capacity to address emerging problems and control risks that cannot be addressed by improvements to functional expertise and business processes.
In this white paper we discuss the importance of taking a balanced approach to performance measurement that includes your agency’s problem solving competency as well as measures of functional and business process competency.
You can download the whitepaper here.
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